Book With Teachers (“BWT”, “we”, “our”, “us”) operates the e-commerce website https://bookwithteachers.com (the “Site”) and related services through which students purchase textbooks, video lectures, mock tests and other study materials (collectively, the “Services”).
Protecting your privacy is important to us. This Privacy Policy explains, in clear and straightforward language, how we collect, use, store and safeguard your personal information in compliance with Indian law, including the Information Technology Act 2000, the SPDI Rules 2011 and the Digital Personal Data Protection Act 2023 (“DPDP Act”).
By visiting the Site or using the Services, you agree to the practices described below. If you do not agree, please do not use the Site.
2. Who We Are
- Entity name: Book With Teachers
- Registered office: B-503/504, Vertex Vikas, B-Wing, Andheri East, Mumbai, Maharashtra 400069, India
- Telephone: +91 98332 11999
- Email for privacy matters: bookwithteachers@gmail.com
3. Information We Collect
We collect only the information necessary to process your orders, deliver educational content and comply with our legal obligations. This may include:
- Identity details – name, date of birth (when voluntarily provided), student or enrolment ID.
- Contact details – delivery address, email ID, mobile number.
- Account credentials – username, hashed passwords (we never store plain-text passwords).
- Academic information – course selections, quiz scores, study progress.
- Payment information – transaction reference number, payment status and partial card or UPI details (full card data is handled exclusively by Razorpay; we never store it).
- Optional user content – questions sent to our chat support, reviews or feedback.
We collect data when you create an account, place an order, interact with customer support, participate in quizzes or simply browse the Site (via cookies or similar technologies).
4. How We Use Your Information
We use your information only for the purposes listed below and under a lawful basis recognised by the DPDP Act (consent, performance of a contract, legal obligation or legitimate interest):
- Order fulfilment – to confirm, process and deliver your purchases.
- Customer support – to answer queries, troubleshoot issues and improve your experience.
- Personalised learning – to display your progress dashboard, mock-test results and recommended content.
- Security and fraud prevention – to protect accounts, detect abuse and maintain service integrity.
- Service communication – to send transaction receipts, password resets, system notices or legal updates.
- Statutory compliance – to meet tax, accounting and regulatory requirements.
- Marketing (optional) – to send offers or newsletters only if you have opted in; you can opt out any time.
We do not engage in profiling that produces legal or similarly significant effects without your explicit consent.
5. Cookies & Tracking Choices
Essential cookies keep you signed in and maintain your shopping cart. Non-essential cookies (for analytics or marketing) are set only after you grant consent via our cookie banner. You may disable cookies in your browser, though certain features may become unavailable.
6. Payment Processing with Razorpay
All online payments are processed securely by Razorpay Software Private Limited (“Razorpay”).
- You enter your card, UPI or wallet details directly in Razorpay’s PCI-DSS-compliant checkout.
- We do not receive or store your full card number, CVV or PIN.
- We receive from Razorpay only the transaction reference ID, payment status and (where applicable) the masked card number (e.g., “XXXX-XXXX-XXXX-1234”) to reconcile orders and issue invoices.
For details of Razorpay’s own privacy and security practices, please refer to the Razorpay website.
7. Information Sharing & Disclosure
We never sell your personal data. We share it only with:
- Razorpay – to process payments securely.
- Cloud hosting and content-delivery providers (Indian data centres) – to operate the Site and mobile apps.
- Analytics and error-monitoring services (data pseudonymised or anonymised where feasible) – to improve performance and stability.
- Authorised personnel and service contractors – strictly on a need-to-know basis and under confidentiality agreements.
- Government agencies or courts – only when compelled by applicable law or lawful order.
No other disclosure is made without your explicit consent.
8. Data Retention
- Customer accounts and academic records – retained while your account is active and for five (5) years after your last activity, unless you request earlier deletion (subject to legal requirements).
- Transaction records – retained for eight (8) years, as required under tax and accounting laws.
- Diagnostic logs – kept for up to twelve (12) months, then deleted or anonymised.
Once retention periods lapse, data is securely deleted or irreversibly anonymised.
9. Data Security
We apply reasonable security practices and procedures in line with ISO/IEC 27001 principles, including:
- End-to-end encryption (HTTPS/TLS) for data in transit.
- Encryption at rest for sensitive data.
- Role-based access controls and multi-factor authentication for staff.
- Regular security training, vulnerability scanning and independent penetration testing.
10. Your Rights
Under Indian law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Withdraw consent for optional processing at any time.
- Erase data when it is no longer necessary or if you revoke consent (subject to statutory retention requirements).
- Grievance redressal – lodge a complaint with our DPO, and if unsatisfied, escalate to the Data Protection Board of India.
To exercise these rights, email bookwithteachers@gmail.com with the subject “Data Rights Request”. We will respond within the timeline prescribed by law (currently thirty days).
11. Children’s Privacy
The Services are intended for users aged 16 and above. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us data without your consent, please contact us so we can delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy to reflect operational or legal changes. Any material revisions will be posted on the Site and, where appropriate, communicated via email. Continued use of the Services after such updates constitutes acceptance of the revised policy.
13. Contact Us
Privacy Officer
Book With Teachers
B-503/504, Vertex Vikas, B-Wing
Andheri East, Mumbai, Maharashtra 400069, India
Phone: +91 98332 11999
Email: bookwithteachers@gmail.com